Definitions

• ‘Voice Your Love/We/Our/Supplier’ – Voice Your Love and any employees.

• ‘Customer/You/Your’ – The person, company, or other body which is hiring from Voice Your Love.

• ‘Guest Book’ – Physical device that records audio messages.

• ‘Equipment’ – Guest Book and associated hire items provided to the Customer from Voice Your Love including transport case & signage.

• ‘Booking’ – Act of confirming Equipment hire and acceptance of Terms & Conditions through payment by Customer.

• ‘Hire Period’ – The time the Equipment is booked and paid for including additional time due to late return.

• ‘Start Date’ – The first day of the Hire Period.

• ‘End Date’ – The last day of the Hire Period.

• ‘Content’ – audio messages recorded by the Guest Book.

Delivery Of Services, Delivery & Return Of Equipment

• Delivery & Return Shipping of Equipment: The hire price of your Equipment includes both delivery and return shipping throughout the specified location. You will receive your Equipment via courier at least 3 days before the Start Date of your Hire Period. A prepaid return shipping method will be provided for you to return the Equipment.

• Delivery of Content: You will receive access to your private gallery of audio messages within 10 business days of Voice Your Love receiving your Equipment back. You will receive both (easy-to-share and social media friendly) audio (MP3) and video (MOV4) file formats for each audio message. You will receive all the content recorded on the Guest Book.

• Preloaded Voice Greeting: As part of the Equipment hire, your personalised voice greeting will be preloaded into the Guest Book. Failure to provide your voice greeting at least 15 days before the Start Date will result in a generic greeting being loaded onto your Guest Book.

Changes And Cancellations

• Booking Cancellation: Cancel your booking 31 days or more prior to your Start Date and you will receive a full refund. If you cancel your booking within 31 to 11 days prior to your Start Date you will receive a 50% refund. If you cancel your booking within 10 days or less of your Start Date no refund will be provided as your Equipment will have likely already been dispatched. We can not issue refunds during sales periods.

• Changing Guest Book Style: There is no charge for changing the style of your Guest Book 11 days or more prior to your Start Date. However, changes are subject to the availability of the requested style. Changing the style of your Guest Book within 10 days or less of your Start Date is not possible as your Equipment will have likely already been dispatched.

• Changing Hire Period: You may change the Hire Period of your booking for no charge up to 11 days or more prior to your Start Date. Changing your Hire Period within 10 days or less of your Start Date is not possible as your Equipment will have likely already been dispatched.

Limit Of Liability

• Maximum Damages: The maximum amount of damages you are entitled to in any claim relating to the hire of the Equipment is limited to the total cost of your booking.

• Issue with Delivered Equipment: You agree to notify Voice Your Love within 12 hours of your Equipment being delivered of any issue. Once notified, we will determine if there is an issue and work to get you replacement Equipment no later than your Start Date at no cost to you.

• Condition of Equipment: You accept that the Equipment may be used and may have minor cosmetic flaws.

• Loss and Damage of Equipment: Except for loss or damage reported within the timeframe set out in ‘Issue with Delivered Equipment’, you agree to bear the entire risk of loss and damage to the Equipment during your Hire Period.

• Repairs & Alterations: You agree not to attempt to repair or materially alter the physical or otherwise makeup of the Guest Book without written consent by Voice Your Love.

• Removal of Content: You agree not to attempt to remove content from the Guest Book without written consent by Voice Your Love.

• Errors Using Equipment: We will provide you with instructions on how to operate your Equipment with the inclusion of a physical instruction card, through emails. We will also provide you with ‘How To’ signage for your guests in both a physical version. You agree to release Voice Your Love of any responsibility if there are errors in the use of the Equipment and assume all risk of operation of the Equipment.

• Content Quality: The recording quality of the audio messages is subject to external factors such as background noise, how close the microphone is held to the mouth of the user, and how the user speaks. We run every recording through a filter to maximise the quality before providing them to you. You agree to release Voice Your Love of any responsibility related to the quality of the content provided.  

• Force Majeure: Voice Your Love will not be liable for failure to perform any obligations otherwise required herein in the event of unforeseen circumstances such as strikes, lockouts, calamities, and/or unavailability of supplies.

Intellectual Property

• Copyright Ownership: All copyright is shared between Voice Your Love and the Customer and both have the right to reproduce the content. You agree that we may use the content for promotional purposes unless you advise otherwise prior to the Hire Period. You agree to release all claims to profits that may arise from our use of the content. We will not use content for promotional purposes which is deemed unsuitable or may be personally damaging to any person/s. You agree not to use the content for commercial purposes without written consent from Voice Your Love.

• Tampering: Due to the intellectual property held within the physical construction and software of the Guest Book any tampering proven by built-in tamper measures or otherwise will incur a $2,000 fee.

By booking our services, you agree to abide by these Terms and Conditions outlined by Voice Your Love.

UPDATED APRIL 2024